Well Checks

Please make every effort to schedule well checks a few weeks in advance. This allows us to offer same-day appointments for sick children.

Late Arrivals

If you are running more than 15 minutes late, you will be given the next available appointment time.

Siblings

If siblings of the patient need to be seen as well, please schedule a separate appointment for them so that we can allocate sufficient time for each child. This is courteous to the other patients who will be waiting.

No-Shows

If you are unable to make your scheduled appointment, please call and either cancel or reschedule.  You will be charged a $25 fee for missed appointments without advance notice.

We charge a $25 fee for calls after hours.

A few guidelines will help us serve you more efficiently:

• Medication refills need to be requested during office hours only.  Requesting the refill through your pharmacy is the most efficient method.  They will fax us a request or send an electronic request through our EMR.  You can also request a refill on the patient portal.
• Keep a list of questions to bring with you to your appointments. This helps to prevent forgotten questions.
• Bring any forms that you need completed with you to your child’s appointment.

Refills for ADHD medications have to be picked up at the office. Please call 48 hours prior, and we will have your prescription ready. For all other refill requests, please have your pharmacy fax us a refill authorization.

Antibiotics will not be refilled nor will they be called out over the phone. Due to the increasing incidence of antibiotic resistance, it is important that your child be seen to determine if an antibiotic is indicated and ensure the proper one is selected. This will decrease the likelihood that your child could develop antibiotic resistance.

Our goal is to provide and maintain a good physician – patient relationship. In order to reduce confusion and misunderstanding between our patients and practice, we have adopted certain financial policies. If you have any questions regarding these policies, please discuss them with our office manager. We are dedicated to providing the best possible care and service to you and regard your complete understanding of our financial responsibilities as an essential element of your care and treatment.

It is the policy of our practice that all physicians and staff preserve the integrity and the confidentiality of protected health information (“PHI”) pertaining to our patients. The purpose of this policy is to ensure that our practice and its physicians and staff have the necessary medical and PHI to provide the highest quality medical care possible while protecting the confidentiality of the PHI of our patients to the highest degree possible. For more information, click the following link: Privacy Policies

If you email patient photos to us, you will receive a phone call to schedule an office appointment for your child.

We do not routinely accept patient photos by email to evaluate and treat over the phone.  This is not best practice and does not serve our patients well. We prefer that patients make an appointment to be seen in the office to improve the quality of care we can provide.  

However, if you are out of town or are unable to come into the office for an appointment, you have the option to pay $25, and one of our doctors will review your photograph.

Our office manager will take the payment before downloading your photo and having it assessed by one of our doctors.  You will receive a call back that same day to discuss the next steps in your child’s care.